Seasonal Bath Ritual Box (Big size) Subscription

Returns & Refunds — Hand-Poured Soy Candles

At BENZ’S HOME & BEAUTY, each soy candle is thoughtfully hand-poured and carefully packaged. We want you to feel confident when purchasing from us.

Change-of-Mind Returns

We accept change-of-mind returns on our standard soy candles within 14 days of delivery, subject to the following conditions:

• The candle must be unused, unlit and in its original condition and packaging.

• The customer must contact us within 14 days of delivery to request a return.

• Returns must be authorised before being posted.

• The customer is responsible for return postage and safe packaging.

• The candle must arrive in its original, resaleable condition.

Once the return has been received and inspected, we will refund the purchase price of the eligible candle to the original payment method.

Original shipping charges are non-refundable for change-of-mind returns. Return postage is also the customer's responsibility.

Custom & Personalised Candles

Custom-made and personalised candles are not eligible for change-of-mind returns or cancellations once production has commenced.

Damaged, Faulty or Incorrect Candles

If your candle arrives damaged, is faulty or is not what you ordered, please contact us as soon as reasonably possible with your order details and photographs where available.

Shipping & Delivery Information

BENZ’S HOME & BEAUTY offers Australia-wide delivery for our handcrafted bath, body and home fragrance products.

Australia-Wide Shipping

• Standard flat-rate shipping: AUD $20 per order

• FREE standard shipping on orders of AUD $120 or more

Shipping charges and any applicable discounts are calculated at checkout.

Digital Gift Cards

Digital gift cards are delivered electronically to the nominated recipient's email address. No physical shipping is required, and no shipping fee applies to the purchase of a digital gift card alone.

Physical Product Orders

Physical products are carefully packaged to help protect them during transit.

Delivery times may vary depending on the destination, product availability and carrier conditions. Any delivery estimates provided are indicative rather than guaranteed.

If your order is delayed, lost or arrives damaged, please contact us so we can investigate and arrange an appropriate resolution in accordance with Australian Consumer Law.

Organic certified bicarb, Citric Acid, Isopropanol, Cream of Tartar, Rose and flower Oil, Corn starch, Epmson Salt, Hemp Oil, Sodium Cocoyl Isethionate (foam), White Kaolin Clay, Emulsifier, Food Grade Colour

Returns & Refunds — Bath Bombs

At BENZ’S HOME & BEAUTY, our bath bombs are handcrafted with care and carefully packaged to ensure their quality.

Change-of-Mind Returns

Due to the personal-use nature of our bath bombs, and for hygiene and quality assurance reasons, we do not accept returns, exchanges or refunds for change of mind, incorrect selection or unwanted purchases.

Damaged, Faulty or Incorrect Products

If your bath bombs arrive damaged, faulty or incorrectly supplied, please contact us as soon as reasonably possible with your order number, a description of the issue and photographs where available.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law, including a replacement or refund where required.

Shipping & Refunds

Original shipping charges are non-refundable for change-of-mind purchases. Where a refund or other remedy is required under Australian Consumer Law, applicable delivery charges and reasonable return shipping costs will be covered as required by law.